Géant Casino: “yellow vests” note price errors in a store

At the Géant Casino in Montceau-les-Mines (Saône-et-Loire), the price differences noted ranged from 2 cents to 6 euros. The sign evokes a computer and human error.

Choose a product at a price displayed on the shelves and then pay more for it at the checkout. This is the (rather unpleasant) experience experienced by certain “yellow vests” from Montceau-les-Mines, in Saône-et-Loire, when they visited a Géant Casino store last week. It was first of all an activist who spotted these price differences, before coming back with other “yellow vests” to sift through many products. “Out of 125 products, 85% displayed incorrect prices, the vast majority to the disadvantage of the customer,” explains Pierre-Gaël Laveder, “spokesperson” for “yellow vests” in the sector, at. “The price differences ranged from 2 cents up to 6 euros. For the most part, there was a difference of 5 to 10 cents ”.

However, if the brand’s communication department recognizes the price differences due to “a computer and human error”, it does not confirm the error rate of 85%. The group was indeed given the “scanette” which allowed the “yellow vests” to check the prices, and specifies in Figaro that in reality, “42 scanned prices are incorrect on more than 372 references, ie an error rate of around 11%”. So far from the 85% advanced by the “yellow vests”. Since then, these discrepancies “have been corrected” and the controls “reinforced on all the stores of the sign”, one specifies. In addition, customers who have noticed these errors “are invited to come to the reception of the store to be reimbursed”, also affirms the group.

But the gesture is apparently not enough to calm the “yellow vests”, who have already contacted a lawyer for a possible lawsuit of the giant of the large distribution. As indicated by the Directorate-General for Competition, Consumption and the Repression of Fraud (DGCCRF), “when the price displayed is not the price actually charged, there is a lack of information for the consumer on the prices. The consumer is entitled to ask to pay the displayed price since it is on this basis that the product is offered for sale ”. Thus, article L. 131-5 sanctions these lack of information on prices with an administrative fine, the amount of which may not exceed 3,000 euros for a natural person and 15,000 euros for a legal person.

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